Subscription
Trial Period
Every new workspace starts with a free trial of our premium features. You'll get full access to all features for your plan's trial period, with no credit card required to start.
Plans & Billing
- Plans are billed monthly or annually
- Prices are prorated when you upgrade or downgrade
- All features remain active until the end of your billing period
Plan Changes
Upgrades
- Immediate access to new features
- Prorated charges for remaining period
- Charged only for the difference
Downgrades
- Changes take effect immediately
- Unused portion credited to your account
- Automatic adjustment of workspace limits
Cancellations
- Cancel anytime with no penalty
- Access continues until period ends
- Auto-cancels at period end
- No additional charges after cancellation
Proration and Credits
We handle plan changes fairly:
- Upgrades: Pay only for the time you use higher tier
- Downgrades: Receive credit for unused time
- Mid-period changes are automatically prorated
- Credits automatically apply to future bills
Subscription States
Your subscription can be in one of these states:
- Active: Current paid subscription
- Trialing: In trial period
- Past Due: Payment issue, features still active
- Canceled: Access until period end
- Expired: No active subscription
Managing Your Subscription
Access subscription management through:
- Dashboard > Settings > Billing
- View current plan and usage
- Change or cancel subscription
- Update payment methods
For billing questions, contact support@joo.nz.
For detailed pricing and features, see our Plans & Features guide.